pcb88's Privacy Policy

Welcome to pcb88. This Privacy Policy ("Policy") explains what information we collect when you use our website, how that information is used, and what rights you have. By continuing to use this platform, you are considered to have accepted the terms of this Policy.

We believe transparency is the foundation of trust. That is why we are committed to keeping you informed about our data-processing practices in clear, plain language. If any changes are made to this Policy, we will publish them on this page and update the last-updated date.

1 What Information We Collect

pcb88 may collect the following types of information in order to provide its services properly:

1.1 Registration and Identity Information

• Your full name, date of birth, and nationality
• Email address and mobile number
• Identity verification documents such as a national ID card or passport
• Residential address

1.2 Financial Information

• Transaction information linked to bKash, Nagad, or Rocket accounts
• Deposit and withdrawal history
• Bonus usage records

1.3 Technical and Usage Information

• IP address, browser type, and operating system
• Device identifier and geographic location (up to country level)
• Page visit duration, click patterns, and navigation paths
• Gaming activity and betting history

1.4 Communication Information

• Your conversations with the support team via live chat and email
• Details of complaints or requests

2 How We Collect Information

We collect information through various methods. Information is collected directly from you when you create an account, complete a transaction, or contact support. Information is also collected automatically — for example:

• Cookies and similar technologies: We use functional cookies that maintain login sessions and remember your preferences. Analytical cookies help us improve the performance of our platform.
• Log files: Server logs automatically record the date, time, and technical details of connections.
• Third-party services: Transaction verification information may be received from payment gateway operators.

3 Purpose of Using Information

pcb88 uses collected information for the following purposes:

3.1 Service Delivery and Management

Information is used to create and manage your account, process deposits and withdrawals, activate bonuses, and personalize your gaming experience.

3.2 Security and Fraud Prevention

Information is analyzed to protect accounts, detect suspicious activity, verify identity, and prevent unauthorized transactions. This is essential for the protection of all users.

3.3 Legal and Regulatory Compliance

Information is retained to verify age, ensure responsible gaming, and meet applicable legal obligations.

3.4 Platform Improvement

By analyzing user behavior, we continuously improve our gaming experience, navigation, and quality of service.

3.5 Communication

Your information is used for important account notifications, transaction confirmations, and support-related communications.

4 Information Sharing & Disclosure

pcb88 does not sell your personal information to third parties. However, information may be shared in certain circumstances:

• Service providers: Only the necessary information is shared with payment processors (bKash, Nagad, Rocket), identity verification agencies, and technology infrastructure partners.
• Legal requirements: Information may be disclosed in response to a court order, legal process, or a valid request from a government authority.
• Security protection: Information may be shared when necessary to protect the safety of other users or the platform.
• Business transfers: In the event of a merger or acquisition, your information may be transferred to the new entity. You will be notified in advance in such cases.

5 Data Security Measures

pcb88 follows industry-standard security practices to keep your information protected:

• SSL/TLS encryption: All data transmitted between your browser and our servers is protected by strong encryption.
• Data encryption: Sensitive information — particularly financial and identity-related data — remains encrypted even when stored.
• Access controls: Only authorized personnel can access user information, and only on a need-to-know basis.
• Regular security reviews: We regularly test the security of our systems and address any vulnerabilities promptly when identified.
• Two-factor authentication: An additional security layer is available for your account.

However, no method of transmitting or storing information over the internet can guarantee complete security. We therefore ask you to stay vigilant — do not share your password with anyone.

6 Cookie Policy

Cookies are small files stored on your device that improve website functionality. pcb88 uses the following types of cookies:

Essential Cookies

The core functions of the platform are not possible without these cookies. They are required to maintain login sessions, carry out security checks, and save account preferences. These cookies cannot be disabled.

Analytical Cookies

These cookies help us understand how users interact with the platform, which pages they spend the most time on, and where issues occur. We use this information to improve the experience.

Managing Cookies

You can disable or delete most cookies through your browser settings. Keep in mind that disabling essential cookies will prevent you from using some features of the platform.

7 Data Retention Period

pcb88 retains your information only for as long as necessary:

• Active account data: Retained for as long as your account remains active.
• Financial transaction records: Kept for as long as required to meet legal obligations.
• After account closure: Certain information may be retained for a defined period due to specific legal or regulatory requirements.

Once the defined retention period ends, information is securely deleted or anonymized so that your identity can no longer be identified.

8 User Rights

As a pcb88 user, you have several rights regarding your own information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that any inaccuracies in your information be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted, though some data may need to be retained due to legal obligations.
• Right to object: You may object to your information being used for specific purposes.
• Data portability: You may request a copy of your information in a structured, commonly used format.
• Withdrawal of consent: Where information is being processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our support team. We will process your request as quickly as possible.

9 Protection of Minors

pcb88 strictly provides services only to users aged 21 or above. We do not knowingly collect any personal information from minors.

If we become aware that anyone under the age of 18 is using our platform, that account will be closed immediately and all associated information will be securely deleted.

If you become aware that a minor is using this platform, please notify our support team immediately.

10 Third-Party Links

Our platform may occasionally reference third-party websites. pcb88 is not responsible for the privacy practices of those external sites. We encourage you to read the privacy policy of any third-party service before using it.

11 Changes to the Policy

pcb88 may update this Privacy Policy periodically to reflect business needs, legal changes, or improvements to its services.

For significant changes, we will post a notice on our platform and the last-updated date on this page will be revised. Continued use of the platform after any changes are made will be considered acceptance of those changes.

We recommend that you review this Policy regularly so that you are always aware of how your information is being protected.

12 Contact & Complaints

If you have any questions, concerns, or requests regarding your information or this Privacy Policy, please get in touch with us. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

You can get instant help through our live chat or send a detailed message by email. We will respond to your request as quickly as possible.